You emailed your assistant and never heard back. What to check depends on whether you're using a custom assistant or one of Skej's system assistants.
If you use a custom assistant
Go to your assistant settings and check two things:
- The assistant's email account is still connected. If that connection dropped, the assistant can't see incoming mail.
- The custom assistant is still selected as your active assistant.
Reconnect the account or reselect the assistant, then resend your request.
If you use a system assistant
System assistants only respond to email addresses connected to your Skej account — that's how the assistant knows it's you. If you emailed from a work address, personal address, or alias that isn't connected yet, you won't get a reply.
Head to your Connections page and add the address you emailed from. Add any aliases you use, or that others might use to reach you, so your assistant always recognizes you.
Still nothing?
Reach out to help@skej.com and we'll figure out what happened.